💰 2. Refund & Return Policy
Last updated: 1st Nov 2025
We want you to be completely satisfied with your purchase.
Below are the conditions for returns and refunds.
1. Eligibility for Return
>A product may be returned if:
>It is wrong, faulty, or not as described
>It is returned within 48 hours of purchase/delivery
>It is in original packaging, unused, and with all accessories
2. Non-Returnable Items
We do not accept returns for:
1. Items damaged by the customer
2. Phones with broken screens
3. Water-damaged devices
4. Used memory cards, earphones, chargers
5. Items with removed seals or tampered packaging
6. Software issues caused by user apps or downloads
3. Refund Options
If approved, you can choose:
1. Exchange with another item
2. Store credit
3. Cash refund (processed within 2–7 business days)
4. Delivery fees are non-refundable.
4. Return Process
1. Contact us within 48 hours
2. Provide the order number & reason
3. Return the item for inspection
4. Refund or exchange will be processed if eligible
5. Faulty Products
If a device develops a fault:
Within 7 days → We offer repair, exchange, or refund
After 7 days → Covered under warranty terms only